This process should be completed prior to attempting to install a new certificate for the first time when a certificate is requested within the Windows Vista or Windows 7/8 operating systems, or when advised by your local technical support team.
The following instructions will guide you through downloading the trusted root certificate file that needs to be present on your Windows Vista / Windows 7/8 machine in order to install your requested certificate.
*If you encounter issues during this process please consult with your local technical support team for help in completing this process.